Client Services Manager

Working with the Client Services Director, the Client Services Manager will contribute to the development and vision of our Clients Strategy in line with arching strategic objectives and existing and future Client requirements.To lead, develop and motivate your client service, operational and contact centre teams to successfully deliver the agreed turnover and profit targets for your client(s).

To seek growth opportunities to increase sales through development of existing and new clients and to broaden the range of services delivered to each client. Day to day management of the Business Unit, to both encompass the values of the overall culture, policies and procedures and to derive the maximum profit through lean procedures.

Management of operational and client servicing teams. A self-motivator, with a determination to grow the role, the business unit and their abilities. The ability to contribute to the establishment and communication of a compelling, customer focused strategic vision for the business unit and cross-function teams.

Sound level of commercial and financial awareness, financial levers and profitability. Highest level of personal presentation, including advanced presentation skills. Excellent team leadership and interpersonal skills with sound understanding of clients’ businesses and marketing tools. The clients should have a good relationship with the organization.